Good to know

Questions,
answered.

Everything you need to know about care, hours, tours, and enrolment. Still have a question? We’d love to hear from you.

Common questions

The things families ask us most.

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Tours & Getting Started2

How do I book a tour?

To book a tour, contact your preferred location directly and their team will confirm the tour with you, or tap any Book a Tour button and we’ll help you get started.

How long is a tour?

Most tours take about 30–45 minutes, enough time to explore the classrooms, meet educators, and ask everything on your mind.

Enrolment, Fees & Subsidy15

How do I book a tour or join the waitlist?

Use any Book a Tour button or call (604) 427-1166 . If a room is currently full, we’ll add your family to the waitlist and contact you as space opens.

How does settling in work?

We ease every baby in gradually with shorter first visits and a consistent primary educator, so drop-offs feel calm and secure for you and your child.

How do you support the transition to school?

We build classroom routines, self-help skills, and focus that mirror a school day, so children feel prepared and excited for kindergarten.

How do you handle toddler behaviour?

We use positive, consistent guidance, clear routines, calm redirection, and lots of encouragement, to help toddlers manage big feelings and build self-regulation.

How do I receive current fee information?

Fees vary by program, schedule, and location. Contact us and we’ll send the current fee schedule for the centre and program you’re interested in.

Is there a registration fee or deposit?

A registration fee and/or deposit may apply when a space is offered. Contact us for the current amounts.

Does requesting a tour guarantee a space?

No. A tour or inquiry helps us understand your needs, but enrolment depends on current availability in your child’s age group and location.

How does gradual entry work?

We ease every child in over their first days with shorter visits and a consistent educator, so drop-offs feel calm and secure. We’ll tailor the pace to your child and family.

How do I check availability?

Availability changes by age group and centre. Please contact your preferred location directly and their team will confirm current openings and waitlist options.

How is social-emotional learning included?

Every day includes guidance on feelings, friendships, cooperation, and self-regulation, core to how children learn and grow with us.

Do you have openings in Aldergrove?

Openings vary through the year. Book a tour or call (604) 381-2012 and we’ll confirm current availability and waitlist options.

Do you have spots available in Langley?

Availability varies by age group. Book a tour or call and we’ll confirm current openings and waitlist options at the Langley centre.

Is there a waitlist for Langley?

Yes, when programs are full. Contact us to join the waitlist and we’ll reach out as spaces open.

Which locations are open now?

Chilliwack, Langley, Aldergrove, and Surrey are enrolling now. Our Willoughby centre is coming soon, join the interest list for opening updates.

What should my child bring?

A labelled change of clothes, indoor shoes, any comfort item for rest time, and weather-appropriate outerwear. We’ll share a full checklist for your child’s room when you enrol.

Programs & Age Groups12

What ages are in the infant room?

Our infant room welcomes babies from 8 to 24 months.

What ages are in the multi-age room?

Our multi-age program brings together children across a wider age range in one family-style room, where younger and older children learn side by side.

How does mixed-age learning help my child?

Younger children stretch toward older peers, while older children build leadership, empathy, and confidence by helping others, a natural, supportive way to grow.

How does it prepare my child for the next stage?

Junior Kindergarten 3 builds the focus, independence, and early academic foundations children need to step confidently into Kindergarten 4 and school readiness.

Are children grouped by age?

Yes. Activities and expectations are tuned to this age and stage so every child is both supported and gently challenged.

Do you offer before and after school care?

We do not offer before- and after-school care. Our programs focus on early learning and childcare for children from infancy through five years of age.

How do educators plan learning?

Educators plan intentional, guided activities tuned to each age group, observing children’s progress and adjusting to support every learner.

How does learning change by age?

Learning builds progressively, from sensory and communication foundations in infancy to early academics and school readiness in the older programs.

Which programs are offered in Aldergrove?

Education-based programs from infant through kindergarten readiness. Contact us to confirm which have space right now.

What ages does the Aldergrove centre serve?

Our Aldergrove centre welcomes children from 8 months to 5 years across our Infant, Toddler, and Pre-Kindergarten (3–4 and 4–5 years) programs, open Monday to Friday, 7:00 am to 6:00 pm.

What ages does the Langley centre serve?

Our Langley centre welcomes children from 8 months to 5 years across our Infant, Toddler, and Pre-Kindergarten (3–5 years) programs, open Monday to Friday, 7:00 am to 6:00 pm.

What ages does the Surrey centre serve?

We welcome children from 8 months to 5 years, including infant, toddler, and pre-kindergarten ages, all within our multi-age learning community.

Curriculum & Learning14

How can I learn more?

Explore our programs or book a tour, our team is always happy to share how we bring our mission to life for your family.

How do I check availability at a location?

Tap Book a Tour or call (604) 427-1166 , and we’ll confirm current openings at that centre.

Do you focus on school readiness?

Yes. Our older programs intentionally build the literacy, numeracy, focus, and independence children need to start school with confidence.

Do you accept the Affordable Child Care Benefit?

Ask us about the Affordable Child Care Benefit, we can tell you whether it applies to your family and help you find the application.

Can I bring my child along?

Absolutely. We welcome your child so you can both experience the classroom and see how they respond to the space and our educators.

How do you support early development?

Educators encourage crawling, standing, and first steps, and support early communication and sensory development through gentle, guided one-on-one interaction.

How do you keep parents updated?

Daily updates, milestone notes, photos, and regular educator check-ins keep you connected to your child’s day.

How do you communicate with parents?

Daily updates, milestone notes, and regular educator check-ins keep you informed about your child’s learning and growth.

How is language supported?

Educators narrate, read, sing, and ask questions throughout the day to grow vocabulary, communication, and early literacy in natural, guided moments.

What is your curriculum based on?

Our education-based curriculum supports whole-child development, early literacy, numeracy, social-emotional growth, creative expression, physical, and sensory development.

Can parents watch during the day?

Yes, parents are welcome to watch circle time, and our educators share regular updates so you stay connected to your child’s day.

How long has the Surrey centre been open?

Surrey is our very first location, open since 2020. It’s where our education-based approach first took shape and where many lasting relationships with children and families began.

Are all programs offered at every location?

Program availability can vary by centre. Contact us and we’ll confirm which programs and openings are available at your preferred location.

Can I get directions?

Yes, each location card includes a directions button that opens the centre’s address in your maps app.

Daily Routines & Settling In7

What ages are in the toddler room?

Our toddler program is for children roughly 24 months to 3 years, grouped so routines, activities, and educator support match this active, curious stage.

Which program is right for my child?

We’ll help you choose based on your child’s age, routine, and stage, from Infant and Toddler care through our Junior Kindergarten 3–4, Junior Kindergarten 4–5, and Multi-Age programs.

What ages do you accept?

We welcome children from infancy through five years of age across our Infant, Toddler, Pre-Kindergarten (3–4 and 4–5), Multi-Age, and Summer programs, each with educator-led routines suited to that age and stage. Program availability varies by location.

How do you keep families updated?

Our educators work closely with families and share consistent updates about each child’s routines, participation, learning, and development, so there’s strong continuity between home and the centre.

What does a typical day look like?

Educator-led group learning, hands-on early math and literacy, creative projects, outdoor movement, and independent work time in a predictable rhythm.

Does my child need to be toilet trained?

No. Our Infant and Toddler programs fully support diapering and gentle, supportive toilet learning when your child is ready.

What are your hours?

Our centres are open Monday to Friday, 7:00 am to 6:00 pm, with full-time and part-time options available.

Health & Safety18

Will my child still get age-appropriate learning?

Yes. Educators individualise learning for each child’s stage, so everyone is supported and challenged at the right level within the group.

Who is this program best for?

Families who value cooperation, mentorship, and a warm sibling-style community, and children who thrive with peer learning and social connection.

Who is Kindergarten 3 for?

It’s designed for 3-year-olds ready for their first structured early-learning experience, building confidence, routines, and social skills in a warm classroom.

What will my child learn?

Early literacy and numeracy foundations, communication, social-emotional skills, and creative expression, all through structured, educator-led activities.

Who is Kindergarten 4 for?

It’s our school-readiness program for 4-year-olds, focused on the skills, independence, and confidence children need before starting school.

What school-readiness skills do you focus on?

Pre-writing and early literacy, early math and problem-solving, listening and following routines, independence, and confident communication.

How will I know my child is ready for school?

We share regular progress updates and a readiness overview, and our educators are always happy to discuss your child’s development with you.

Is there outdoor time every day?

Yes. Daily outdoor movement supports gross-motor development, balance, and social connection, weather-appropriate, with safe, supervised active play.

How will I stay informed?

You’ll receive daily updates, milestone notes, and photos, plus regular check-ins with your educator about your child’s growth.

How will I know what my child is learning?

We share regular updates, milestone notes, and educator check-ins so you can see your child’s learning and development over time.

What is Secret Heart Academy’s mission?

To provide safe, nurturing, education-based childcare where every child develops the confidence, skills, and love of learning to thrive.

What values guide your centres?

Care, learning, respect, confidence, community, and safety guide every decision, routine, and interaction across our centres.

How do you live your mission daily?

Through warm, educator-led routines, individualised support, strong parent partnership, and a safe, welcoming environment in every classroom.

What is your commitment to families?

Open communication, genuine partnership, and a shared focus on your child’s growth, safety, and happiness every day.

How do you keep children safe?

Safe, secure environments, trained educators, careful routines, and consistent communication keep every child cared for and protected.

Which programs and ages does Chilliwack offer?

We offer Infant, Toddler, and Pre-Kindergarten (3–4 and 4–5) programs, plus a Summer Program for ages 5–12 in July and August. Contact us to confirm current openings.

How do I choose the right centre?

Tell us where you live and which program you need, and our team will help you find the closest centre with availability.

What is the multi-age program at Surrey?

Our Surrey centre is built around a multi-age program that brings children of different ages and stages together in one supportive group. This model encourages cooperation, leadership, and independence while letting each child progress at their own pace.

Meals & Nutrition11

What should I ask on the tour?

Ask about routines, ratios, curriculum, meals, settling in, availability, or anything else that matters to your family. We’re happy to answer it all.

How do you follow my baby’s routine?

We follow your baby’s individual feeding, sleeping, and comfort schedule rather than a fixed timetable. You share your routine at enrolment, and we update it together as your baby grows.

How will I know how my baby’s day went?

You receive daily updates on feeds, diaper changes, naps, and milestones, along with photos and notes from your educator, so you always feel connected while you’re apart.

How do you build independence?

Toddlers practise everyday skills like handwashing, tidying up, self-feeding, and choosing activities, with educators supporting each step toward confident independence.

How do you handle allergies and dietary restrictions?

We work in partnership with families to accommodate allergies and dietary needs. Please tell us at enrolment so we can plan safely for your child.

How does infant feeding work?

We follow each family’s feeding routine for bottles and the introduction of solids, and communicate with you daily about how your baby is eating.

How is the day structured?

A predictable rhythm of circle time, guided learning, creative projects, outdoor movement, meals, and rest gives children security and helps them thrive.

Are meals and snacks included?

Ask us how meals and snacks work at your preferred centre, we’ll explain what’s provided and share the current menu.

How are menus shared with families?

Menus are shared with families so you always know what your child is offered. Ask us and we’ll show you a sample week.

Are meals or snacks provided?

A morning snack, lunch, and afternoon snack are provided each day. Families are also welcome to watch circle time and stay connected to their child’s day. community.

What meals and snacks are provided?

Children are provided with a morning snack, lunch, and an afternoon snack each day as part of our program.

Locations & Facilities2

Which locations are currently accepting children?

Availability changes by centre and age group. Contact us and we’ll confirm which of our Chilliwack, Langley, Aldergrove, and Surrey centres can welcome your child. Willoughby is coming soon.

Where is your Chilliwack centre located?

We’re at 45820 Wellington Avenue in Chilliwack, near the heart of the community and easily accessible for families in the surrounding neighbourhoods.

Careers & Working With Us6

What is your workplace culture like?

Supportive, collaborative, and child-focused. We invest in our educators with mentorship, teamwork, and a positive, respectful environment.

What is the application process?

Submit your interest through our team, and we’ll follow up to discuss the role, your experience, and next steps.

Do you support professional growth?

Yes. We offer ongoing learning, development opportunities, and pathways for educators to grow their skills and careers with us.

Which locations are hiring?

We hire across our Chilliwack, Langley, Aldergrove, and Surrey centres. Let us know your preferred location when you apply.

What roles do you hire for?

We welcome Early Childhood Educators, ECE Assistants, and support staff who are warm, professional, and passionate about education-based childcare.

What qualifications do I need?

Requirements vary by role. ECE certification is preferred for educator positions, but we encourage assistants and aspiring educators to apply too.

Still curious?

We’re happy to help.

Give us a call or book a tour and we’ll answer everything in person.